Return, Refund, Repair, and Warranty Policy

All hardware products sold by ABC VApe are valid for exchange if under warranty by the manufacturer.

You are responsible for ensuring that the products you buy are compatible with each other (i.e. coils, juice). If you are unsure please ask while in-store, bring in your device if at all possible, or simply call us. Please inspect all of your items upon receipt of the shipment or in-store purchase (we will gladly assist you with that).

Any missing shipment claims or damage claims must be reported within 2 days of receiving the shipment according to the tracking info.

When it comes to e-liquid it is a final sale, there are no exchanges or returns for a flavor you do not enjoy (some exceptions apply in rare cases if there is an issue with a batch of juice).

ABC Vape in-store warranty covers the manufacturer's warranty, including items arriving DOA, or malfunctioning. All products sold by ABC Vape undergo initial, secondary and if needed a third quality control test upon arrival of sample inventory before mass quantities are ordered to ensure everything works as it should, and tastes the way it should.

Please though always remember, to feel free to reach out to us should you have any questions or concerns. ABC Vape in-store warranty does not cover (and is not limited to) the following:

• User Error
• Misuse
• Mishandling
• The improper pairing of devices
• Damage General
• Wear and Tear
• Water Damage
• Shock Damage

Products applicable for warranty replacement will have replacement parts sent out or available in-store provided the customer has proof of purchase:

• Order Number
• Receipt
• Identity of the product incurring the problem
• Description of the problem in detail.