Shipping policy
Welcome to the ABCVape Shipping Policy. We're dedicated to providing you with a seamless and reliable shipping experience for all your vaping product needs.
Processing Time:
Orders are typically processed within 1-2 business days from the time your order is placed. You will receive an order confirmation email once your order has been successfully processed.
Shipping Options:
We offer a range of shipping options to cater to your needs:
- Standard Shipping: This option offers reliable delivery within a reasonable timeframe at an affordable cost.
- Expedited Shipping: For those who need their products a bit faster, we offer expedited shipping at a higher cost.
- Express Shipping: Our fastest shipping option for those who need their products urgently.
Shipping Costs:
Shipping costs are calculated based on the shipping option you choose and your location. The exact shipping cost will be displayed during the checkout process before you finalize your order.
Estimated Delivery Times:
Delivery times vary based on your location, the shipping option you choose, and any unforeseen circumstances. Estimated delivery times will be provided during the checkout process so you can make an informed choice.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your order's delivery.
Shipping Restrictions:
Please note that some products, such as e-liquids and vaping devices, may be subject to specific shipping restrictions and regulations. It's your responsibility to be aware of these regulations and ensure that your order complies with them.
Laws and Canada Post Protocols
*All orders will Require you to Sign and Show ID For Proof of 19 years of Age. ID must match the Order Information. Failure to show ID or Sign will have the package returned to us causing a return shipping cost. This fee will be passed on to the customer. Before any refunds are given.
*The above shipping time frames are Canada Post estimates provided by Canada Post if you are in a "remote" location as defined by Canadapost additional time may be added to the above estimates.
**If your order is extremely large in volume or weight and or wholesale or special discount coupons are used we reserve the right to ship expedited. 5% and 10% discounts do not affect normal shipping policy.
Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We're not responsible for orders that are delayed or lost due to incorrect address information.
Delays and Force Majeure:
While we strive to deliver your orders on time, unforeseen events such as extreme weather, natural disasters, or carrier delays may occasionally impact delivery times. We appreciate your understanding in such circumstances.
Out-of-stock/Stock errors
We will email customers if a product is out of stock due to a stocking error for them to change their order. If there is no reply within 48 hours after sending it to the email associated with the customer's account. The customer will be refunded the cost of the item and the rest of the order will be sent without the missing item(s).
International Shipping:
Currently, we only offer shipping within Canada. Unfortunately, we do not offer international shipping at this time.
Our goal is to make your shopping experience at ABCVape as convenient and efficient as possible. If you have any questions or concerns about our Shipping Policy, please feel free to reach out to our customer support team. We're here to assist you every step of the way.